This specialized workshop/learning session would provide both a refresher as well as emphasize
on the “essentials” of creating branded Customer Service Experience thru:

a) create a responsive first impression impact;
b) enhance the communication and conversation skills and
c) perform timely and appropriate service recovery initiatives


At the end of the learning session, participants should be able to :
1. Appreciate the importance of customer service engagements.
2. Understand the importance of first impression and proper communication to customer service.
3. Develop a sense of urgency and accountability in handling service recovery procedure.
4. Know how to create “branded” customer service experiences.


* Create The Essence Of A Service Provider
– Beyond Simply Service – Its Commitment
– DNA Qualities For A Service Provider

* Beyond Responsibilities – The BottomLine Is Accountability
– Critical Overall Responsibilities Of A Service Provider
– What Members, Guests Looks For – Your Roles As A Service Team
– Beyond Responsibilities – Internalize The Accountability Expectation

* Create A Responsive First Impression Impact
– Building A Strong Self-Grounding As A Service Provider In Exclusive/Membership Clubs
– Internalize The Overall Image Of A Service Provider : Sensitivity In Situations
– Alignment Of How You Think, How You Feel, How You Will Behave

* Enhance Communications Via Better Conversations
– The Secret Of Communications Is The Context And Content
– Create Better Communications Thru Conversations
– Internalize The Impact Of Two-Way Conversations

* Timely And Appropriate Service Recovery
– Awareness Of The Critical Situation
– Framework Of Timely Service Recovery
– Building An Appropriate Service Recovery Strategy

* Recap Of Learnings – Moving Forward Towards Servicing Management
– Internalize The Critical Learning Points
– Constantly Aim For Self-Improvement


Creating Branded Customer Service Engagement

March 20, 2020| 9:00am – 4:30pm | RCBC Plaza Makati
(Inclusive of seminar kit, certificates and am snacks, lunch and pm snacks)


Php 3,995 + VAT
Until March 6

Inclusive of seminar kit, certificates and am snacks, lunch and pm snacks


Php 4,695 + VAT
Until March 7-13

Inclusive of seminar kit, certificates and am snacks, lunch and pm snacks


Php 5,295 + VAT
Starting March 14

Inclusive of seminar kit, certificates and am snacks, lunch and pm snacks


Php 4,295 + VAT
5 pax or more

Inclusive of seminar kit, certificates and am snacks, lunch and pm snacks


  1. To avail of the EARLY BIRD DISCOUNT, payment should be made no more than five (5) days after registration.
  2. For the seminar fee to be refunded, cancellation should be made not less than four (4) days before the date of the workshop.
  3. Certificates will be given only to those who have actually attended the seminar. Those who register and pay but will not attend the workshop will be given handouts but not certificates.
  4. Powermax Consulting Group will take video footage and/or photos of the seminar which may or may not include your recognizable image. By participating in this event, you consent to your voice, name, image, and/or likeness being used without compensation, in any form or medium, as part of the recording of the event and for any other commercial purposes (including in advertising and promotional materials).
  5. The materials for this seminar are protected. Any form of audio, video or image recording of the seminar or PowerPoint slides used by the speaker is strictly prohibited.
  6. Only the handouts will be given by the speaker. He / she is not obliged to provide a copy of other training materials like the Powerpoint file.
  7. Companies / Organizations / Individuals with business(es) competitive with the businesses of Powermax Consulting Group (i.e., seminars, training, consultancy, and the like) are not allowed to register unless with written consent by the management of Powermax. Full disclosure of business line in registration is required. If anyone registers without full disclosure, and it is discovered that his business or one of his businesses is competitive with that of Powermax, his registration will be forfeited.
  8. The management of Powermax reserves the right to refuse entry or evict any person who breaches these terms and conditions or deemed to be intoxicated or disorderly or under the influence of drugs;
  9. The management of Powermax reserves the right to cancel or reschedule the event because of unforeseen circumstances, fortuitous events, or any other unfavorable situations or conditions;
  10. If the seminar is cancelled because of unusual or unforeseeable circumstances or force majeure, Powermax will either refund the seminar fees paid by the participants / participating companies (but not the incidental costs such as transportation, plane tickets, hotel accommodation, per diem, and the like) or roll over the payment for other seminars of Powermax (provided that the seminar fee is the same or the difference will be rectified) depending on the preference of the participants / participating companies.
  11. Upon reservation, your seat(s) will be reserved but there will be no seating arrangement. Preferred seats will be on a first-come first-served basis.

Comments are closed, but trackbacks and pingbacks are open.